Change of Mind
At DDOFFICIAL, we prioritize your satisfaction. However, we do not offer refunds or exchanges if you change your mind or mistakenly place an order once the items have been received. We encourage you to carefully select your purchases.
Faulty Goods
In the event that you receive a faulty item, we will adhere to our obligations under the Consumer Guarantees Act to provide an appropriate remedy.
Return Charges
Please note that unless the return is due to receiving an incorrect item or the item being damaged in transit, all courier charges on returns are non-refundable. If you receive a product that is either faulty or different from the one you purchased, please contact us immediately to arrange a return or exchange. Upon inspection, if the item is found to be faulty or incorrect, your delivery charge will be reimbursed.
Goods Damaged in Transit
For items damaged during delivery, we may decline to exchange them if you signed for them, thereby accepting the goods were received in good condition. Ensure to check your items for any damage before signing the delivery docket.
Warranty and Repair
Refund Timelines
Refunds are processed within 7 business days by DDOFFICIAL. The exact amount will be released via PayPal and returned to your original account, which may take up to 30 days.
Shipping Fee for Repairs or Replacements
Should you need to return a product for repair or replacement (as per our limited product warranty), utilize the waybill code provided by our customer service team to avoid shipping fees. For returns or replacements not covered by the warranty, you will bear the shipping fees. Ensure to pay the exact postage amount; DDOFFICIAL is not responsible for unpaid packages upon arrival.
Malfunctioning Devices
If your device is malfunctioning, please contact DDOFFICIAL customer support at ddofficialaus@gmail.com with detailed information and visual evidence of the malfunction.
Return and Replacement Process
Upon receipt and verification against the warranty, we will issue a full refund or replacement for eligible products. If an accessory is returned without cause, DDOFFICIAL reserves the right to deduct the shipping fee from the refund amount.
Have Further Questions?
We're here to assist you. Contact us anytime at ddofficialaus@gmail.com.